Delivery Information
1.How long does a delivery take?They delivery time differs based on the products purchased and the Shipping Company. You can find the Estimated Delivery Time at the "Orders" on the website. We deliver all your orders by Express Shipping.
2.How long does it take sending my order to the shipping company?All orders are dispatched within 24 hours.
If your order include the supply product(s), the dispatching time varies based on the supplying time. You can check the estimated time of delivery from the "Orders" section on the website.
3.What are the shipping fees?The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.
However, Stay tuned as we always have promotions that include Free Shipping!
4.How can I track my order ?You can track your order status in 3 different ways;
-You can track your order with the tracking code provided by SMS and e-mail.
-You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details.
-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.
5.Do you ship to my country?We pride that we ship to more than 120 countries in the world which you can check from our Shipping Country List on the homepage. If your country is not included in this list, you can e-mail us at info@gustashoes.com for further information.
6.What should I pay attention to when I receive my order?The safety of your orders matters to us the most.
Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torned, crushed, or soaked. If it has, please do not accept the package and request a claim form by the freight company.
7.They tried to deliver my order but I wasn`t home, what should I do?If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch. *
*You should pick up your order from the branch within 3 days (differs based on the cargo company). Otherwise, your order will be returned to our company, Gustashoes.com.
8.Can I receive my order from the branch?You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.
9.I have multiple orders on different approximate dates, will they be delivered together?
Each order is considered as a separate dispatch. Unfortunately, we can't guarantee that orders purchased on different dates will be shipped at the same time.
If you choose the Cash on Delivery payment method, your two orders may be delivered at the same time if your previous order has not been invoiced yet.
10.Which shipping companies do you work with?Our Main contracted Shipping companies include:
- TNT Express
- DHL Express
They delivery time differs based on the products purchased and the Shipping Company. You can find the Estimated Delivery Time at the "Orders" on the website. We deliver all your orders by Express Shipping.
All orders are dispatched within 24 hours.
If your order include the supply product(s), the dispatching time varies based on the supplying time. You can check the estimated time of delivery from the "Orders" section on the website.
The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.
However, Stay tuned as we always have promotions that include Free Shipping!
You can track your order status in 3 different ways;
-You can track your order with the tracking code provided by SMS and e-mail.
-You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details.
-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.
We pride that we ship to more than 120 countries in the world which you can check from our Shipping Country List on the homepage. If your country is not included in this list, you can e-mail us at info@gustashoes.com for further information.
The safety of your orders matters to us the most.
Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torned, crushed, or soaked. If it has, please do not accept the package and request a claim form by the freight company.
If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch. *
*You should pick up your order from the branch within 3 days (differs based on the cargo company). Otherwise, your order will be returned to our company, Gustashoes.com.
You can contact the freight company and ask to receive your package at a suitable branch providing your tracking code.
Each order is considered as a separate dispatch. Unfortunately, we can't guarantee that orders purchased on different dates will be shipped at the same time.
If you choose the Cash on Delivery payment method, your two orders may be delivered at the same time if your previous order has not been invoiced yet.
Our Main contracted Shipping companies include:
- TNT Express
- DHL Express